Frequently Asked Questions
Check most frequently asked questions here
About the Maze
How long does the maze take to do?
Both our Auckland and Queenstown mazes take on average 20 - 30 minutes to complete however this differs from person to person or group to group depending on how confused or lost you get or how long it takes you to maneuver through our obstacles!
There is no time limit at all so we do encourage everyone to take their time to journey through as it's not just about finding your way out but enjoying all we have to offer along the way!
What is a sensory maze?
Can I exit the maze at any time?
Odyssey Sensory Maze is one way operational only.
Our emergency exits inside the maze make an early exit possible. Once you have used one of our emergency exits however, you are unfortunately unable to re-enter the maze.
Our emergency exits inside the maze make an early exit possible. Once you have used one of our emergency exits however, you are unfortunately unable to re-enter the maze.
Is the maze suitable for young children?
We don't recommend Odyssey for children under 8 years of age. This is largely due to the fact that there are darker areas inside the maze (one small area is pitch black) combined with some intense sound effects and younger children, typically those under 8 years of age in our experience, can struggle with these areas. Entry isn't prohibited for this age group it just isn't recommended by us. Every child is quite different and some children of these ages love the experience, some find it a little more daunting. So entry for younger children is at the discretion of the accompanying parent or guardian after being informed of the above. Please note also that should you decide to take young children through the maze and then want an early exit therefore not completing the experience, we are unable to process any refunds so this is also something to take into consideration when deciding to go through with them or not.
What is a single entry? What is the hour experience?
Single entry allows you to enter into Odyssey to complete one lap of the sensory maze. For just $7 extra you can upgrade to our one hour unlimited re-entry option. This option allows you to re-enter the maze as many times as you choose within an hour period (ideal for revisiting your favourite rooms - or for those who tend to rush). This option also includes a pair of crazy goggles for you to wear inside Odyssey.
What is the 1 hour experience ticket?
Unlike the single entry ticket which allows you to journey through Odyssey just the once. Our 1 hour experience ticket offers you the opportunity to journey through Odyssey as many times as you like within an hour time limit.
What sort of attire should I wear to the maze?
We suggest wearing something casual and comfortable and something you can easily maneuver in. Bear in mind we do have some physical challenges and quirky obstacles inside the maze so skirts and dresses aren’t probably the best idea!
Can I take my camera into the sensory maze?
No personal belongings can be taken into the sensory maze; this includes phones, cameras and other recording devices. We provide lockers in our reception area that all belongings can be stored in whilst you complete your sensory maze experience.
Can I take personal items into the maze?
To prevent any items getting lost or broken, personal items are not permitted to enter the maze. However, we provide lockers in our reception area that all belongings can be stored in whilst you complete your sensory maze experience. This includes your shoes as shoes. Odyssey is both a hands-and-feet-on experience so footwear is not permitted inside the maze. You're more than welcome to wear your socks, or if you don't have socks you can purchase these from our front counter (whilst stocks last).
Is the maze difficult to complete?
The maze isn't designed to be too challenging to complete. Whilst there are some obstacles to navigate, largely the path is easy to find ahead of you. The maze is supposed to be a fun activity to enjoy and not a competition or task to "beat". This is why we encourage every group to take their time and to enjoy the sensory maze journey.
Can I wear my glasses inside the maze?
Yes, of course, especially if you require them to see. If you wear glasses you will just want to take extra care when inside the maze keeping your hands out in front of your face wherever you can’t see or see which way to go. Also, take extra care through our obstacles as we won’t be responsible for loss or damage to personal property inside the maze.
Do you have photos or souvenirs for sale?
We do have Odyssey merchandise for sale online and at both our Auckland and Queenstown mazes.
We don’t sell photos of your experience, we offer you a photo opportunity, free of charge, before you start your journey and these photos are uploaded once a month to our Odyssey Sensory Maze Auckland and Odyssey Sensory Maze Queenstown Facebook Pages.
We don’t sell photos of your experience, we offer you a photo opportunity, free of charge, before you start your journey and these photos are uploaded once a month to our Odyssey Sensory Maze Auckland and Odyssey Sensory Maze Queenstown Facebook Pages.
I have, or I have visiting the maze with someone who has autism, is the maze well suited for us?
We often have customers who have autism visit the sensory maze and many of them love the sensory maze experience. We do want to point out however that Odyssey is not a typical "sensory room". Whilst Odyssey Sensory Maze is suitable for everyone the maze does include unusual sound and lighting effects and dark spaces that may frighten small children or those with autism. The choice whether to enter or not, is entirely up to you.
I suffer from claustrophobia can I complete the maze?
Each room inside Odyssey is unique, some larger and others smaller. At no point should you find yourself in a "squeeze" (tight space). However, the very nature of a sensory maze involves the rooms being designed to feel as though the rooms are different sizes and the idea is to explore and "Get Lost". If you feel this wouldn't be suitable for you, or others in your group, we suggest you 'err' on the side of caution regarding entry. Should you choose to enter the maze please inform our team upon arrival in store of your claustrophobia
Can pregnant women complete the maze?
There are some obstacles to navigate inside the maze that may be cumbersome for pregnant women. The maze is for all ages and we frequently have small children up to elderly adults complete the maze all the time but we leave the choice to enter or not, entirely up to you.
Booking
Do I need to book?
You don't require a booking to attend Odyssey ordinarily but during busy periods such as public holidays, school holidays and wet weather weekends we strong encourage groups to prebook their journey to avoid waiting in long queues before entering into Odyssey. We also like to pencil in larger groups (20+ people) so that we can ensure we are adequately staffed on the day to attend to you all and to ensure as best we can, that we don't have any other large groups come down at the same time.
I've booked online but can I change the date?
Yes, you can change the date of your booking. Just email us on: info@odysseysensorymaze.co.nz and we will move the date of your booking for you.
Birthdays
Do you offer birthday parties?
We do offer birthday parties with each of our stores providing a unique birthday package in collaboration with other businesses in the area. The birthday packages includes access to a party room or provisions for party guests to dine (off-site). Each birthday package includes free entry into Odyssey Sensory Maze for the Guest of Honour plus loads of other treats! Birthday Packages are available for groups of 6 or more guests and must be pre-arranged with the Odyssey Sensory Maze team. To book your birthday party get in touch via: info@odysseysensorymaze.co.nz
Do you offer Birthday Packages?
We do offer birthday parties with each of our stores providing a unique birthday package in collaboration with other businesses in the area. The birthday packages includes access to a party room or provisions for party guests to dine (off-site). Each birthday package includes free entry into Odyssey Sensory Maze for the Guest of Honour plus loads of other treats! Birthday Packages are available for groups of 6 or more guests and must be pre-arranged with the Odyssey Sensory Maze team by emailing info@odysseysensorymaze.co.nz
To find out more about either of our birthday packages click the following links:
Auckland's birthday package
Queenstown's birthday package
To find out more about either of our birthday packages click the following links:
Auckland's birthday package
Queenstown's birthday package
Other FAQs
Can I take my baby through the maze?
On your journey through Odyssey, you will encounter obstacles to climb over and under, slippery and uneven floors and crawl-through spaces.
This can make carrying a baby through the experience difficult but the decision is entirely yours based on the information provided.
This can make carrying a baby through the experience difficult but the decision is entirely yours based on the information provided.
I lost something inside the maze, how can I retrieve it?
To retrieve lost property, please provide our staff with a detailed description of the lost item.
You can reach our Auckland maze on 09 365 1145.
You can reach our Queenstown maze at 03 441 3313.
Alternatively, you can email us at info@odysseysensorymaze.co.nz.
You can reach our Auckland maze on 09 365 1145.
You can reach our Queenstown maze at 03 441 3313.
Alternatively, you can email us at info@odysseysensorymaze.co.nz.
How do you keep Odysseans safe from COVID19?
Odysseans are asked to wear gloves throughout the maze, our maze is sanitised and cleaned by staff multiple times a day. To find out more about our COVID19 procedures, please feel free to shoot us an email at info@odysseysensorymaze.co.nz.
We have been marked as COVID Clean by Qualmark.
We have been marked as COVID Clean by Qualmark.
I had my photo taken during our visit. Where do I retrieve my photo from?
Want to film an A-MAZE-ING production inside our Maze?
Why not use Odyssey Sensory Maze in your production?
By the very nature of being a sensory maze, we offer a very unique environment that's interesting for production companies to use as a filming location.Over the years we've had a variety of production crews in to film various different projects including TV shows such as TVNZ's Mind Over Money, Sachi's music video to "Hollywood Angel", Valkyrie's music video to "Good Thing" and several other projects.
Odyssey Sensory Maze is available for hire. There are costs associated with filming in-store but discounted rates are applied should we be able to secure brand exposure from the production*. We hope we're able to find something that suits any budget that's also mutually beneficial.
We're also more than happy for you to come and check-out either of our sites to determine suitability for your projects.
If you think Odyssey Sensory Maze is suitable for your production then please get in touch. You can reach us on the following email address: info@odysseysensorymaze.co.nz
What we need to know is:
- Contact details to reach you
- Which of our stores you are interested in filming in
- A brief description of what the production is related to
- The date and time you'd be interested in filming
- How long you'll require the space for
- An idea of your budget
- Any brand exposure we are able to receive from being included in the production
*Discounts are also applied if filming takes place outside of our typical operating hours and for brand recognition.
Venue Hire
Whether you're wanting to host a special event, record a music video, or even propose to your significant other we've got a venue that's ideal for any special event you may have in mind.
By the very nature of being a sensory maze, we offer a very unique environment that's interesting for any special event and over the years we've had various exciting events held inside our sensory mazes.
Odyssey Sensory Maze is available for hire. There are costs associated with the space* but we hope we're able to find something that suits any budget that's also mutually beneficial.
We're also more than happy for you to come and check-out either of our sites to determine suitability for your projects.
If you think Odyssey Sensory Maze is suitable for your event? Please get in touch. You can reach us on the following email address: info@odysseysensorymaze.co.nz
What we need to know is:
*Discounts are also applied if the event takes place outside of our typical operating hours.
By the very nature of being a sensory maze, we offer a very unique environment that's interesting for any special event and over the years we've had various exciting events held inside our sensory mazes.
Odyssey Sensory Maze is available for hire. There are costs associated with the space* but we hope we're able to find something that suits any budget that's also mutually beneficial.
We're also more than happy for you to come and check-out either of our sites to determine suitability for your projects.
If you think Odyssey Sensory Maze is suitable for your event? Please get in touch. You can reach us on the following email address: info@odysseysensorymaze.co.nz
What we need to know is:
- Contact details to reach you
- Which of our stores you are interested in
- A brief description of the event / what the venue hire is for
- The date and time you'd be interested in booking for
- The number of expected guests
- How long you'll require the space for
- An idea of your budget
- Any special requirements we should be aware of
*Discounts are also applied if the event takes place outside of our typical operating hours.
Do you offer packages for school holiday programs?
We do offer unique packages for school holiday programmes which include discounted entry into Odyssey Sensory Maze, a visit to another local activity and free entry into Odyssey for the accompanying tour leaders (conditions apply). Your booking must be pre-arranged with the Odyssey team so please get in touch with details including the date and time of your intended visit and your estimated number of guests. Please contact us via info@odysseysensorymaze.co.nz
Groups/Discounts
Do you offer group discounts?
We sure do! Please contact us through our contact page in order to find out more or email us at info@odysseysensorymaze.co.nz
I have epilepsy can I complete the maze?
Anyone is welcome to complete the maze. However, both our Auckland and Queenstown mazes include strobe lighting that may not be recommended for people with photosensitive epilepsy. Should you choose to enter the maze please inform our team upon arrival in store of your medical condition. For more information please contact us on: info@odysseysensorymaze.co.nz
I have a medical condition or disability can I complete the maze?
Anyone of any physical condition is welcome to complete our maze. The maze does include obstacles to navigate, strobe lighting and dark spaces that may make the maze difficult for those with a disability. We leave the choice to enter the maze entirely up to you and should you decide to enter we offer a discounted rate for those with disabilities. Although do note that our Queenstown maze isn't wheelchair accessible. Please inform our team upon arrival in store of your disability. For more information please contact us on: info@odysseysensorymaze.co.nz
What if I need to get out during the Odyssey journey?
Our crew closely monitor you whilst you're inside the sensory maze. On rare occasions, customers decide they need to leave the sensory maze. Should this happen to you, we ask that you wave at one of our security cameras to signal to our crew to come and collect you.
I have a rather large group. Can I book exclusive access to the maze?
Yes you can! There is an additional fee to book exclusive access to the maze. To find out more contact us on: info@odysseysensorymaze.co.nz
Is Odyssey suitable for Stag and Hen groups?
Odyssey is well suited for Stag and Hen groups and we even offer the Stag or Hen free entry into Odyssey Sensory Maze when accompanied by 3 full price paying companions and you've pre-booked your trip. To plan your event at Odyssey Sensory Maze contact us now on: info@odysseysensorymaze.co.nz
Do you offer a student price?
Our Auckland sensory maze offers a student price to anyone aged 13 - 18 years old or if you can provide a valid student I.D. There is no student price for our Queenstown sensory maze.
Gift Vouchers
Do you offer gift vouchers/ gift cards?
You can purchase a gift voucher or card by visiting either of our stores. Alternatively, you can purchase an Odyssey gift voucher via our website. On the website, simply head to the appropriate store you'd like to purchase the gift voucher for from the tabs at the top of the webpage and select the "Buy Gift Voucher" tab. Follow all instructions for purchasing a gift voucher. A copy of the gift voucher will be emailed to your chosen email address. Please note gift vouchers are valid for up to 12 months.
I have purchased / been given a gift voucher but I'd like to secure a refund. Is this possible?
Unfortunately all gift vouchers are non-refundable and non-transferable but are valid for use within 12 months of purchase.
I have been given an Odyssey gift voucher. How do I redeem it?
If you've been given a physical gift voucher with handwritten details you can redeem this in store at any time. Simply present your voucher to one of our a-maze-ing crew.
If your gift voucher has been purchased online via our website you'll need to head to our website to redeem your voucher.
Redeem Auckland vouchers here
Redeem Queenstown vouchers here
Follow the instructions for redeeming your gift voucher including selecting a date for your intended visit. You'll need to bring along photo ID for proof of identity when arriving in store too.
If your gift voucher has been purchased online via our website you'll need to head to our website to redeem your voucher.
Redeem Auckland vouchers here
Redeem Queenstown vouchers here
Follow the instructions for redeeming your gift voucher including selecting a date for your intended visit. You'll need to bring along photo ID for proof of identity when arriving in store too.
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